euta05ir6ge74kydr8o976jl23kepk Information, Advice & Guidance Policy | enterprise-enfield

Enterprise Enfield:

Information, Advice and Guidance Service

1. Our Purpose

  • The purpose of the Information, Advice and Guidance Service (IAG) is to encourage, guide and inform entrepreneurs to start up and develop sustainable businesses.

  • Through IAG we assist entrepreneurs to understand most aspects of running a successful business taking in to account their individual experience, skills and circumstances.

  • Entrepreneurs are guided through a route of identifying their needs, creating an action plan, following the plan and reviewing the journey and outcome.

  • We signpost to appropriate partners when it is in the best interest of the client.

  • We provide young and vulnerable adults with appropriate safety and protection whilst being provided with services, by us or a third party working on our behalf.

  • We offer IAG through ‘one to one’ expert business advice, business skills seminars and  programmes. In addition, we have created a package of services for new entrepreneurs through the Let’s Go! Business Hub.

  • As an Enterprise Agency we are driven by our mission rather than a focus on profit and there is a strong emphasis on service delivery and helping those groups of people identified as under-represented in business. In line with this ethos we seek to offer our service at either no cost or alternatively at a subsidised rate wherever possible.

  • Many of Enterprise Enfield’s services are paid for by contracts it secures with funders, such as European Union, Greater London Authority and The RSA Trust.

  • The IAG service contributes to Enterprise Enfield’s commitment to being ‘a leading centre of excellence for business support in our region’.

 

2. Aim   

  • We aim to assist people to start up and grow strong and sustainable businesses.*

 

3. Objectives 

  • A commitment to providing a professional and high-quality business advice service that is relevant to individual needs at the point of contact.

  • To engage suitably qualified/experienced business advisers and trainers.

  • To provide IAG that is independent, impartial and in our clients’ best interests.

  • To always protect the confidentiality of the information supplied by clients.

  • Encourage continual professional development of all personnel.

  • Obtain feedback from clients on the quality of our services and use this to improve the service and let our clients know what has happened.

  • Measure the success of our IAG service through surveying our clients periodically to review their progress and obstacles they are facing.

  • We are committed to continual assessment, learning and improvement and have maintained the Matrix accreditation.

 

 

4. Policies, standards and codes of practice that underpin the provision of IAG

These policies are also on display in Enfield Business Centre or a copy can be requested from reception.

External: The Matrix quality standard for information, advice and guidance services www.matrixstandard.com

Our CEO will acknowledge any complaints within 7 days and respond within 21 days.

 

5. Feedback

We welcome feedback from our clients and this can be provided to us:

  • By e-mail info@enterpriseenfield.org

  • On feedback forms:

    • after business advice sessions and seminars

    • after visiting the Let’s Go! Business Hub

We will let you know how we have responded to your feedback under the heading of ‘You said’ ‘We did’

*Please note our services are for people aged 18 years and over, adults are also not permitted to bring anyone under 18 to attend our seminars or advice sessions.

We respect the privacy of our service users. By signing up to our mailing list you agree for your details to be added to our database. For full details of how we collect, store and secure data, please see our Privacy Policy.

Enfield Enterprise Agency is a Company Limited by Guarantee, Trading as Enterprise Enfield.  Registered in England and Wales No 01926939

At Enfield Business Centre, 201 Hertford Road, Enfield, Middlesex EN3 5JH

© 2018 Enterprise Enfield